Quality and Certifications — Bangladesh's First ISO 9001 and MLC 2006 Certified Shipping Company

At Haque & Sons Ltd, uncompromising quality and strict regulatory compliance form the cornerstone of our global maritime operations. Recognizing the increasingly high demands of the modern shipping industry, we have established a robust Quality Management System, proudly holding the prestigious ISO 9001:2015 certification from DNV. We have the distinct honor of being the first shipping agency in Bangladesh to receive this esteemed certification, a testament to our relentless pursuit of operational excellence. Furthermore, we consistently uphold the highest standards of seafarer welfare and operational integrity by operating in full compliance with the Maritime Labour Convention (MLC) 2006. This proactive compliance is rigorously audited and fully backed by the Government Department of Shipping (DG Shipping) in Bangladesh, ensuring that our recruitment, placement, and management practices consistently exceed international statutory requirements.

Our commitment to ethical shipping practices and seafarer well-being extends far beyond standard certifications, placing us among an elite tier of globally recognized maritime organizations. Haque & Sons Ltd is a proud and active member of leading international industry bodies, including InterManager, the International Maritime Employers’ Council (IMEC), and the International Seafarers’ Welfare and Assistance Network (ISWAN). As one of the very few shipping companies in Bangladesh to achieve such extensive international recognition, we are deeply dedicated to promoting safe, environmentally conscious, and highly reliable crew management. By aligning with these prestigious organizations, we actively contribute to shaping a transparent, equitable, and highly ethical global maritime industry.

Ultimately, our comprehensive quality assurance framework guarantees our principals a secure, risk-free, and highly professional partnership. By seamlessly integrating ISO-certified operational processes with strict MLC compliance and the ethical mandates of global maritime councils, Haque & Sons Ltd delivers unmatched reliability in both crew management and shipping agency services. We do not merely meet international standards; we set the benchmark for world-class, compliant shipping operations in Bangladesh, providing our clients with the absolute confidence that their fleets are supported by a workforce treated with fairness, dignity, and a profound commitment to safety.

Our Certifications

ISO 9001:2015

Haque & Sons Ltd. is proud to be a member of InterManager, one of the world's leading associations for ship management, dedicated to promoting excellence, safety, environmental responsibility, and best practices across the global maritime industry.

We are also a member of IMEC and ISWAN, reinforcing our commitment to international standards, ethical employment practices, and the welfare and professional development of seafarers. These memberships reflect our dedication to delivering safe, compliant, and high-quality maritime services while remaining aligned with globally recognized industry best practices.

MLC 2006

Maritime Labour Convention Certification The Maritime Labour Convention 2006, known as MLC 2006, is the international standard that establishes minimum rights and working conditions for seafarers worldwide. It covers areas including employment agreements, wages, working hours and rest periods, accommodation, recreational facilities, food and catering, health protection, medical care, welfare, and social security.

Haque & Sons Ltd. achieved MLC 2006 certification in January 2012, becoming the first shipping company in Bangladesh to receive this certification, well ahead of the mandatory industry implementation deadline.

This certification demonstrates our genuine commitment to the welfare and rights of every seafarer under our management. It is not just a compliance exercise. It is a reflection of how we have always believed seafarers should be treated.

Memberships

Haque & Sons Ltd. is a proud member of InterManager, the International Ship Managers Association. InterManager was originally founded in 1991 as ISMA and was established with the mission to improve standards in ship management and achieve a safer, more environmentally conscious, more reliable, and more controllable ship management industry.

Membership of InterManager is a mark of commitment to the highest global standards in ship management. It places Haque & Sons Ltd. within a community of the world's leading ship management companies and demonstrates our alignment with international best practice across all our operations.

What Our Quality Management System Covers

Our ISO 9001:2015 certified quality management system is not limited to one department or one service. It governs every major function of our operations.

Crew Management Quality

Every aspect of our crew management operation is governed by our quality management system, from seafarer recruitment and selection through to onboard supervision, welfare management, and repatriation. Our superintendents follow documented procedures for all onboard visits and report findings directly into our quality management process.

Training Quality

Our training institutions, IMA and BMTI, operate under their own quality management frameworks aligned with our company-wide standards. Course design, instructor qualification, simulator maintenance, and student assessment all follow documented procedures that are regularly reviewed and improved.

Shipping Agency Quality

Our ship agency and port agency operations follow documented procedures for vessel declaration, cargo operations supervision, disbursement management, procurement, and principal reporting. Every disbursement is supported by proper documentation and vouchers.

Port Agency Quality

Our port agency team follows documented procedures for owners protecting agency work, cargo discharge supervision, Statement of Facts verification, P&I assistance, and marine procurement. All activities are reported to principals with full transparency and documentation.

Continuous Improvement

ISO 9001:2015 requires not just documented processes but a culture of continuous improvement. At Haque & Sons Ltd., we conduct regular internal audits, review non-conformances, implement corrective actions, and use management reviews to identify opportunities for improvement across all our operations.

This continuous improvement culture is one of the reasons our principals continue to trust us year after year.

Our Four Core Quality Commitments

These four commitments sit at the heart of our quality management system and guide every decision our team makes.

1

Safe ship operation and full environmental protection at all times, across every vessel and every port operation we are involved in.

2

Exceptional crew performance through our own in-house training programs at International Maritime Academy and Bangladesh Maritime Training Institute, ensuring every seafarer we deploy is fully competent and prepared for their role.

3

Zero-loss and uninterrupted vessel operations for every principal we serve, achieved through careful crew selection, rigorous training, and active onboard supervision by our superintendent team.

4

Transparent and client-focused communication that protects our principals' assets and interests, backed by documented reporting, proper disbursement accountability, and open and honest engagement at every stage of the relationship.

Why Quality Matters in Maritime Services

In the maritime industry, quality is essential to ensuring safety, operational efficiency, and regulatory compliance. Every aspect of vessel operations—from crew competence and training to port services and logistics—must be managed with precision and professionalism to minimize risk and protect valuable assets.

At Haque & Sons Ltd., quality has been the foundation of our operations since the establishment of our shipping division in 1972. Backed by internationally recognized certifications, experienced maritime professionals, and robust management systems, we are committed to delivering reliable, compliant, and high-quality maritime services that shipowners and managers can trust.

Our Quality Certifications at a Glance

ISO 9001:2015 from DNV covering all crew management and shipping agency operations. First shipping agent in Bangladesh to receive this certification.

MLC 2006 certification achieved in January 2012. First shipping company in Bangladesh to achieve this certification, well ahead of the mandatory industry deadline.

InterManager membership, demonstrating commitment to global standards in ship management.

BMTI ISO 9001 certification from DNV for maritime training quality management. First maritime training institute in Bangladesh to receive this recognition.

DG Shipping Bangladesh approval for STCW 2010 training programs at Bangladesh Maritime Training Institute.

Department of Shipping Bangladesh approval for International Maritime Academy as the first private maritime academy in the country.

Our Quality Partners

DNV is one of the world's leading independent assurance and risk management companies. Their certification of Haque & Sons Ltd. and BMTI reflects the rigorous external auditing and verification that underpins our quality management system.

InterManager, formerly ISMA, represents the international ship management community and promotes excellence, safety, environmental responsibility, and reliability across the global ship management industry.

Our association with these internationally recognised organisations reinforces the credibility of our quality commitment to our principals worldwide.